Plans and Billing
How Quotient's plans, usage, billing, and trials work
Quotient offers four plans — Free, Starter, Pro, and Scale — each designed for a different stage of your marketing operation. For a side-by-side comparison of what's included in each plan, visit the pricing page.
This document covers the details of how billing, usage, and plan changes actually work once you're up and running.
AI Credits
AI credits are the unit of measurement for work that Quotient's AI does on your behalf. Every time Quotient writes a blog draft, composes an email, researches a competitor, or answers a question in chat, it consumes AI credits.
Not all tasks consume credits equally. A few factors affect how many credits a given interaction uses:
- Conversation length. Longer threads with more back-and-forth consume more credits than short, focused requests, because Quotient re-reads the full conversation each time it responds.
- AI model. Premium AI models (available on Starter and above) are more capable but consume more credits per interaction than the standard models available on the Free plan.
- Task complexity. Tasks that require Quotient to use tools — like searching the web, looking up audience data, or reading multiple documents — consume more credits than simple conversational responses, because each tool use involves additional processing.
- Content length. Generating a 2,000-word blog post consumes more credits than writing a short social media caption.
You can monitor your credit usage at any time in Settings > Usage, which shows a breakdown of consumption within your current billing cycle.
Usage and Overages
Each plan includes a monthly allotment of AI credits, emails sent, social posts published, and blog posts published. How overages are handled depends on your plan:
Free plan. When you reach your included allotment, usage is cut off until the next billing cycle. There are no overage charges — but you won't be able to use the feature until your usage resets.
Paid plans (Starter, Pro, Scale). You're never cut off. If you exceed your included allotment, you can keep using the platform and the overage is added to your next invoice. This means your monthly bill may vary slightly depending on usage, though most users stay within their included allotments.
Your usage resets at the start of each billing cycle, which is anchored to the date you first subscribed — not the first of the month.
Resources and Feature Access
In addition to usage-based metrics, each plan includes a set number of resources (users and connected social accounts) and access to certain features (email sending, social publishing, CRM integrations, Slack, custom email domains, and premium AI models).
Resource limits are hard caps — if your plan includes 3 users, you'll need to upgrade before inviting a fourth. Feature access is binary: either your plan includes it or it doesn't. You can see exactly what's included on each plan on the pricing page.
Free Trial
Every new Quotient business starts with a 14-day free trial of the Pro plan. During the trial, you have full access to all Pro features — CRM integrations, Slack, custom email domains, premium AI models, and the full Pro usage allotment — without entering a credit card.
When the trial ends, your business reverts to the Free plan. Any content you created during the trial (published blogs, sent emails, etc.) remains intact, but you'll lose access to Pro-only features until you subscribe.
If you subscribe to any paid plan during or after the trial, the trial ends and your new plan takes effect immediately.
Upgrading and Downgrading
You can change your plan at any time from Settings > Plan.
Upgrading. When you upgrade to a higher plan, the change takes effect immediately. You're charged a prorated amount for the remainder of the current billing cycle — so if you upgrade halfway through the month, you only pay half the price difference.
Downgrading. When you downgrade, you keep access to your current plan's features through the end of your billing cycle. The lower plan takes effect when the next cycle begins. If the lower plan doesn't include features you were using (like Slack or CRM integrations), those integrations will be deactivated at that point.
Cancellation
You can cancel your subscription at any time from Settings > Plan. When you cancel:
- Your subscription remains active through the end of the current billing cycle. You won't be charged again.
- After the billing period ends, your business reverts to the Free plan.
- All of your data, content, and settings are preserved — nothing is deleted. You just lose access to paid features.
If you change your mind before the billing period ends, you can undo the cancellation and stay on your current plan.
Payment Issues
If a payment fails (for example, due to an expired credit card), Quotient will continue to retry the charge for a short period. During this time, your access is unaffected — you'll see a banner prompting you to update your payment method, but nothing is locked.
If the payment remains unresolved after the retry period, your account's paid features will be restricted until the balance is settled. You can update your payment method at any time through Settings > Plan by clicking "Manage billing."
Deleting a Business
If you delete a business from Quotient, any active subscription is cancelled immediately — not at the end of the billing cycle. This is permanent. If you think you might come back, consider cancelling your subscription instead, which preserves your data on the Free plan.
Overage Rates
For reference, here are the current overage rates for paid plans. These apply only to usage beyond what's included in your plan:
| Metric | Overage Rate |
|---|---|
| AI Credits | $26 per 1,000 credits |
| Emails Sent | $1.50 per 1,000 emails |
| Social Posts Published | $0.10 per post |
| Blog Posts Published | $0.10 per post |
Overages are calculated automatically and added to your next invoice. You can estimate your monthly cost using the pricing calculator.